The CTA has launched, an independent membership organisation that aims to champion the interests of commercial property tenants and offer protection from industry malpractice. The association claims that a recent survey of over 1,100 commercial tenants found that 75% of respondents are dissatisfied with their treatment as customers, while 88% lack the expertise to deal with key tenancy issues and struggle to find the support and advice they need.
The association says that will address the imbalance by providing advice, industry insights and dedicated support to help tenants navigate the many complexities and tenancy issues they face, particularly during a turbulent economic period.
The CTA is now open to businesses of all sizes and from all sectors through a tiered membership structure, with introductory launch prices starting from £195 per year. Members will benefit from access to valuable information and independent advice from legal and industry experts as well as a trusted supplier directory.
Founded by entrepreneur, Peter Bell, the CTA’s Board includes consumer champion Peter Vicary Smith, ex-CEO of Which?, who has taken on the role of non-executive Chairman.
Peter Bell, commented: “It’s never ceased to amaze me how poorly tenants are treated by landlords, property managers and agents – it’s as if they’re worthless occupiers or unwelcome guests. Where else is a fare-paying passenger not treated like a valued customer – and which other market is geared so heavily towards the seller and not the buyer?
“The archaic and often punitive behaviour of far too many landlords and their representatives depict how the establishment and landed gentry have set the scene from centuries past. But now, with the launch of our association, tenants have a champion in their corner who can help them fight for a fair and equitable market.”
“With so many businesses struggling to survive the pandemic, it’s more vital than ever that the underdog in the adversarial landlord/tenant relationship has someone willing to fight their corner. Today, the CTA has been established to be that champion!”
