Landlords are 'shifting behaviour' in response to tenants needs, according to new psychological research

A new survey has found that almost three-quarters of landlords are open to tenants personalising their living space.

Related topics:  Landlords,  Tenants,  PRS
Property | Reporter
12th February 2025
DIY 482
"The trend towards allowing tenants more freedom in decorating their homes represents a positive development for the private rented sector"
- Jon Hall - OSB Group

As the Renters Reform Bill begins to reshape the property rental market, new research from OSB Group reveals a changing dynamic between landlords and tenants.

Psychological research, in partnership with Innovation Bubble, found that tenants in the UK view property as an extension of their own identity. When this self-identity is challenged, it can drive renters to look for new accommodation. Landlords are responding to this need by shifting behaviours, with 73% open to tenants personalising their living spaces.

Findings from the third instalment of the Landlord Leaders Survey highlighted that while landlords are becoming more open to tenant personalisation, they are considering property maintenance responsibilities.

The survey found that 48% ask tenants to cover decoration costs and an equal proportion ask tenants to cover the cost of any resulting damage. 34% of landlords say that they work with tenants to approve decoration plans and 20% work with tenants to approve the selection of tradespeople.

This shift marks a new era of cooperation, with landlords recognising that offering tenants autonomy leads to stronger tenant-property connections and longer tenures.

“The trend towards allowing tenants more freedom in decorating their homes represents a positive development for the private rented sector," commented Jon Hall, Group Managing Director Mortgages & Savings at OSB Group "It demonstrates landlords' adaptability to evolving tenant expectations and promotes longer-term, more stable tenancies.”

Claudia Kennedy, a long-term tenant, highlighted the impact of personalisation on her living experience: “I've painted my lounge and garden fences, mounted artwork, and updated my kitchen aesthetic with removable tiles - all with my landlord's support. It has made the space feel like home and extended my stay,” she said.

The survey also gauged reactions to the Renters Reform Bill, revealing diverse sentiments within the sector including finding that 14% believe it could lead to landlords exiting the market.

The data also revealed that 13% anticipate it will aid landlords in maintaining regulatory compliance with the same number 13% expecting the legislation to encourage fair rental pricing. 13% also expressed concerns about potential complications in the eviction process. 11% worry about a possible decrease in the availability of private rental properties.

Jon Hall concluded, “As the rental market continues to evolve, these findings highlight the importance of fostering positive tenant-landlord relationships built on trust, communication and adaptability. Empowering tenants to create spaces that feel like home is emerging as a key strategy for maintaining successful and harmonious tenancies.”

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