"Direct customer feedback is a true barometer of what our customers really feel about us."
- Tim Hyatt - Knight Frank
Knight Frank has become the UK’s highest ranked national estate agency brand on Trustpilot – one of the world’s most recognised customer review platforms.
When compared to other national agents in the UK, Knight Frank tops the rankings with a rating of 4.9 out of 5 stars. Of the 4,270 Trustpilot reviews, 91% of customers gave Knight Frank a five-star rating.
Tim Hyatt, head of residential at Knight Frank, said: “Over the years we have won 13 customer experience awards, yet for me, this is one of the most humbling accolades. Direct customer feedback is a true barometer of what our customers really feel about us.
“In 2016 we set about transforming the way we interact with our diverse range of clients, reviewing and evolving every customer touchpoint and upskilling our teams in customer service. The ongoing project continues to look critically at each potential moment customers interact with the firm, from our office look and feel through to the creation of our market-leading online portal and everything in between.
"We have taken significant strides forward in defining our modern luxury brand; however, it is my view that you can have the very best brand in the market yet without customer experience it is nothing.
"For Knight Frank, it is all about what is best for the customer – professional advice and customer experience underpins everything we do.”
