The BBRS, a not-for-profit, independent service, established to resolve disputes between SMEs and their bank, is urging property and real estate businesses across the UK to see if their unresolved banking disputes can be tackled. Eligible SMEs with long-standing banking complaints must register their case with the BBRS before the historical scheme closes early next year.
Businesses going through the service will be assigned a dispute resolution specialist known as the customer champion who acts as a single point of contact and offers practical support. The BBRS can make both financial and non-financial awards when a complaint is upheld.
The BBRS’ historical scheme covers banking complaints first registered in the period from 1 December 2001 to 31 March 2019. Businesses may qualify for support if they had a turnover between £1 million and £6.5 million per annum at the time of their complaint, and their case has not already been settled, been subject to an independent review, or gone to court. This includes businesses which have since closed, merged or been sold.
The BBRS can also assess more recent unresolved complaints through its contemporary scheme, which covers cases for the period from 1 April 2019 onwards. It is open to businesses with turnover up to £10 million per annum, and total assets up to £7.5 million, which are not eligible to take their complaint to the Financial Ombudsman Service.
Since the BBRS went live in February 2021 it has resolved a range of disputes from both the historical and contemporary schemes. Some of these cases have progressed right through the BBRS system and have received an adjudication, which, when upheld in the customer’s favour, recommends what the bank can do to put things right. The BBRS has also seen multiple examples of cases being resolved outside the formal adjudication process, with banks and customers resolving their complaints via a settlement or mediation. In these cases, the BBRS plays a key role in getting the two sides around the table to reach a resolution.
Businesses with outstanding historical banking disputes are urged to see if they can apply for support using a quick online tool as the deadline for historical complaint applications is just 6 months away, closing on 14 February 2023.
Chris Wilford, Director of Financial Services Policy for the Confederation of British Industry, said: “Services like the BBRS play an important role in supporting British industry through the provision of free and impartial support. By helping small and medium-sized businesses with their banking disputes, the BBRS can help to forge a healthy and competitive economy.
“In particular, we’d urge members to register long-standing banking complaints with the BBRS within the next six months, as their historic claims scheme will close to new applicants on 14 February 2023. If you think your current organisation, or a previous one, could benefit, please contact the BBRS soon to see if they can help.”
Dirk Paterson, Customer Director at the BBRS, said: “We want as many businesses as possible to have the opportunity to use the BBRS’ service. This includes businesses, trusts, charities, friendly societies, and cooperative societies. It includes directors of businesses no longer operating. We urge them to see if they qualify for our help and if so, to register. If they’re unsure, businesses can check online or contact us to find out more.”
