Acting on feedback from brokers, the lender has simplified the existing process by removing the previous customer profile form, enabling brokers to key information directly through the portal, as well as benefiting from enhanced technology including a valuation API.
The latest in a suite of new features to improve the application process for intermediaries, BM Solutions recently launched enhanced digital capability by way of a new system for new mortgage business including BTL purchases, Let to Buy and remortgage applications.
This included improved self-service options, built-in document upload, ability to amend applications post submission and alternative lending proposals at decision stage where available. Product Transfers, Further Advances and Transfer of Equity will move to the new system during 2021.
Phil Rickards, Head of BM Solutions, said: “We are always listening to feedback from brokers and now more than ever it’s vital for us to be turning that feedback into action.
“By removing the customer profile form we are making it even easier for brokers to submit portfolio BTL business to us and our dedicated portfolio support team are also still on hand to help make the process even smoother.
“Last year was an unprecedented year and I'm really pleased to have been able to offer high levels of support for the intermediary BTL market.”
