A poll of almost 8,000 workers from across the UK highlighted the relationship between post-furlough anxiety and the failure to offer best practice HR.
Only 33 per cent of those property professionals who had returned and classified their onboarding experience as “good” or “very good” were anxious, similar to the rates across the UK (32 per cent). In contrast, of those property professionals who had an onboarding experience they regarded as either “poor” or “very poor”, 70 per cent were anxious on their return to work.
Adrian Smith, senior director of operations at Randstad UK, said: “Normally the onboarding process would be reserved for introducing newly hired employees into an organisation. But these aren’t normal times and workers who have been furloughed for a year will benefit from some help integrating back into the wider company.
"It might be arduous for some teams who are spread pretty thin at the moment but while standard onboarding might be expected to last for a couple of weeks to be effective, post-furlough onboarding is much shorter. Done properly, it will help employees feel more confident and competent when they get back on the job. It's about investing the time to protect well-being and to ensure a productive returning workforce.”
Industry Breakdown: Rail vs Property
Some industries are diligently onboarding furloughed staff returning to work - while others have failed to embrace it. While a third of furloughed employees (34 per cent) receive either no (or very poor) onboarding on their return to work, this rose to 44 per cent of those working in Property. By way of comparison, the best performing sector was Rail - where only 17 per cent said they had no or very poor on boarding.
Adrian Smith said: “It’s worrying that such a high proportion of employees in property aren’t getting the onboarding attention they deserve. Once property rejoiced in a reputation for being old-fashioned. I thought we’d kicked the days of sub-standard HR in the industry into the long grass.”
Importance of check-ins to employee welfare
Equally, only 28 per cent of those property professionals who had weekly check-ins with their organisations said they were nervous about returning to work, compared to 50 per cent who had bi-monthly check-ins or 67 per cent who had no check-ins at all. The figures were equally pronounced across other industries.
Adrian Smith said: “The more that staff communicate, the better they work together - accomplishing goals, developing skills, and giving and receiving feedback. While furlough has changed the purpose of the check-in somewhat, the importance of keeping the lines of communication open remains undiminished. While check-ins should appear relatively casual to employees, even in these strange times, managers need to follow a loose structure to ensure the time is used wisely, including preparation and taking notes.”
Across the UK, the improvements in staff wellbeing driven by more regular check-ins shrank with age. Younger workers (18-35) with monthly check-ins were 13 per cent happier than those with bimonthly check-ins. Middle-aged employees were 12 per cent happier. But workers over 68 only saw a 5 per cent uplift.
Adrian Smith said: “While there’s still a strong correlation between the two, the positive impact regular check-ins make on employees’ well-being diminishes with their age. Older workers may be less likely to feel their boss is investing time in them and be more likely to feel their boss is wasting their time. There’s a fine line between checking-in on a valued member of the team - and checking-up on them.”
Property's Covid concerns
Nine in every ten (90 per cent) property professionals in the UK say they have concerns about Covid-19 at work - higher than the UK average (84 per cent). By far the most common concern is catching the virus - with 45 per cent saying they are worried they will catch it at work while 33 per cent are worried for their family’s health as a result. One in every seven (15 per cent) say they are worried by its impact on their organisation.
Adrian Smith said: “Clearly, there is nervousness up and down the country about Covid and workers’ concerns are not limited to whether or not you might catch it. It's important for employers to make their teams feel safe in their working environment.”
Wellbeing - mental health and resilience training is the solution
Randstad asked property professionals what would improve their wellbeing. The most popular solution chosen by employees was training about mental health and resilience - with 60 per cent favouring this option. While stress reduction workshops were also popular (53 per cent favoured these), less popular were the appointment of a workplace wellbeing champion (47 per cent) and mindfulness training 42 per cent.
While employers might be tempted to roll out the yoga mats to improve employee wellbeing, only 37 per cent of those property professionals polled wanted meditation sessions - the least popular possible solution. When asked, “Would you be interested in having access to meditation sessions?”, those in the Manufacturing, Construction, Property, and Engineering sectors were the least interested of workers across the UK with 62 per cent, 60 per cent, 59 per cent, and 58 per cent respectively saying they didn’t want meditation sessions at work.
Adrian Smith said: “I think property has probably reached peak yoga mat.”
