LSL CCD conformed to the requirements of the internationally recognised standard, when independently reviewed by the British Standards Institution.
ISO 9001:2008 is the internationally recognised standard for quality management systems, maintained by the International Organisation for Standardisation. The standard requires companies to adhere to procedures covering all key processes in the their business: monitoring processes to ensure they are effective; keeping adequate records and checking output for defects, with appropriate and corrective action where necessary.
One of the goals of the standard is to improve effectiveness via process performance metrics — numerical measurement of the effectiveness of tasks and activities. ISO 9001 also requires companies to track customer satisfaction.
David Brown, commercial director of LSL Property Services said:
“We have become the first corporate residential property asset manager in Britain to receive such a seal of approval from the British Standards Institution. Reputation and trust are two of the cornerstones of the industry, and this accreditation is a cast-iron guarantee to lenders that we can be relied upon to provide consistent and outstanding service.
"The recognition is a testament to the quality of LSL Corporate Client Department’s management systems and principles. We have a dedicated quality team, constantly monitoring our operating performance, and this official confirmation highlights that we view quality assurance as of paramount importance for our clients.”
The accreditation is the second successful award for LSL Property Services plc, following the successful completion by group company of chartered surveyors, e.surv.
Richard Sexton, director of business development at surveyor e.surv said:
“ISO accreditation is seen as an unofficial must-have by lenders when they choose surveyors. But asset managers haven’t used it as a seal of quality until now. LSL CCD is breaking new grounds in standards for nationwide asset managers, and it is a development that we may well see across the wider housing and mortgage markets.
"As suppliers look to be taken more seriously by cautious lenders, ISO accreditation could well become a new benchmark of performance and service.”
